From The Psychology of Spies and Spying by Adrian Furnham and John Taylor.
Intelligence Operations Officers (IOOs) provide essential reinforcement and administration of operations to ensure their success. These operatives are the glue in the operation and are essential members of the team.
IOOs will research targets using data from open sources; they will support technical operations; they will be part of a team that conducts counter-surveillance. They will also manage the overseas offices and act as personal assistants or manage the administration for others in the office. They have to be multi-skilled and multi-talented.
Spies & Spying: IOOs in fiction and film
In fiction, the classic IOO is Miss Moneypenny who it is interesting to note in the more recent James Bond films has a much more active role.
They are often involved in meeting sources, working with the Technical Officers and the Analysts. They tend to be generalists and knowledgeable. In most services the specialists turn to these operatives to make things happen when and where they are needed and with the necessary resources. Their work is often unseen but ignored only by the foolish.
Spies & Spying: Psychological profile notes
These individuals need to be team players: to be sociable, outgoing, and happy working with others. They need to be conscientious, well-organized, reliable, and hard-working. Again, they need emotional intelligence and to be highly adaptable.
Three essentials for the Intelligence Operations Officer:
It is a characteristic of this group of officers that they do not seek the limelight and there are none with a significant and recent public profile.
The assessment of people to ensure a perfect fit
We summarize below the main skills and qualities which recruiters will look for in their assessment of potential intelligence officers.
Not everyone in an organization needs to be super clever; they do however need to be ‘bright enough’. There are different kinds of intellect that are required in an intelligence service:
- Intellectual and cognitive capacity (IQ): an individual’s efficiency at information processing and storage. It predicts how quickly and efficiently they learn. People can be taught skills but there is not much people can do to improve their intelligence.
- Analytical: the ability to identify relationships and patterns from information and data.
- Numeric or deductive ability: this relates to those posts which demand a strong mathematical or scientific approach to their work.
Personality - is about preferred ways of doing things and seeing the world. Intelligence officers cannot change their personalities but they can learn to change their behaviors. Different roles require different personality traits. Recruiters will want to assess the following:
Stability/resilience/composure - an ability to withstand stressful external stimuli without psychological hindrance. All roles involve pressure, some more than others. It is important that people do not buckle under pressure and make bad decisions.
Openness/inquisitiveness - open to experience and embrace the new and the different. They are less fazed by unusual or different places, people, or ways of doing things. Inquisitiveness is about an individual’s ability to innovate and be curious when presented with intelligence from an existing source or a new source.
Sociability/extraversion - value social interaction and a preference to work in groups and as part of a team. Introverts value independence, preferring to work alone, or in an insular manner.
Risk-taking preferences - central to intelligence roles is the concept of risk. While all risks are thoroughly analyzed, understood, and (as much as possible) mitigated, intelligence roles require that people take risks. We split risk into two distinct parts:
- ‘Hot’ Risk - risk where decisions have immediate (and potentially dangerous) consequences. This represents a person's willingness to engage in missions that are physically stimulating/frightening.
- ‘Cold’ Risk - risk where decisions have effects that are distant and in the future. This represents a person’s willingness to make strategic decisions based on intelligence or challenge existing intelligence in favor of a different strategy. It is calculated, planned, and strategic.
Drive/conscientiousness/work ethic - this trait assesses the level of self-motivation, organization, and drive within an individual. A conscientious person is organized, reliable, and responsible.
Integrity/honesty - an individual’s ‘moral compass’. It focuses on whether the individual is manipulative, callous, and devious or whether they have an ethical sense and moral backbone. This is one of the most important traits in the spying world, famous for its intrigues and falsehoods. It is vitally important that insiders can trust their colleagues.
Skills can be taught - people can learn to do better. Inevitably an individual’s intellect and personality tend to dictate both what skills they initially have and how efficiently they learn further or higher skills.
Interpersonal skills - the ability to cultivate and maintain relationships. Certain jobs specify a need for strong social skills, not only to gather information but also to operate with others.
Observational skills - the ability to observe and follow targets. Certain roles have a need to be aware of their surroundings.
Physical ability - some roles require more than average physical fitness.
Leadership - leadership is relevant primarily for the Spymaster and for those who have to lead groups. It needs to encompass strategic ability, ambition, and a willingness to delegate. The desirable qualities of a leader are much debated.
Excerpt courtesy of The Psychology of Spies and Spying by Adrian Furnham and John Taylor.