Terms Of Visit

Terms of Visit

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About Us and These Terms

We are Cipher Corp Management Ltd, a company registered in England and Wales under company number 10001328. Our registered office is located at:
1 Chapel Street, Warwick, United Kingdom, CV34 4HL.

We operate SPYSCAPE, including its two principal experiences: SPYSCAPE and SPYGAMES.

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These terms and conditions apply to all visitors to any of our locations or experiences—whether or not a ticket has been purchased. They set out important terms regarding safety, conduct, liability, and use of the premises, and form the basis of your agreement with us during your visit.

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We may update these terms from time to time. Please review them before your visit to ensure you are aware of the current version. Entry to any of our locations constitutes acceptance of these terms.

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Questions or Complaints

If you have any questions or concerns, please contact us at q@spyscape.com

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Tickets Are Non-Refundable

All tickets are non-refundable. They are valid only for the specific date and time selected at the time of purchase.

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Validity of Your Ticket

Reserved tickets are valid for entry only on the date and time shown. Tickets may not be transferred or resold, and we may require proof of identity upon entry.
SPYSCAPE is not responsible for lost, stolen, copied, or counterfeit tickets. Any such tickets will be void.

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Security and Prohibited Items

All guests must comply with any required security checks before entry. Prohibited items include, but are not limited to:

• Open flames or live fire (e.g. candles)
• Weapons, explosives, or sharp objects
• Aerosol cans
• Alcoholic beverages
• Food and drink (except bottled water)
• Glass bottles or containers
• Illegal or controlled substances
• Animals, except certified service animals

Your Conduct

We may refuse entry or remove any person whose behavior is disruptive, unsafe, or in breach of these terms. No refunds or compensation will be provided in such cases.

Visitors must follow all signage, rules, and instructions from SPYSCAPE staff. Unless explicitly permitted by signage or staff, guests must not touch exhibits, installations, or artifacts.

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Our Responsibility to You

We are responsible for any foreseeable loss or damage caused by our failure to comply with these terms or use reasonable care and skill. Loss or damage is foreseeable if it was either obvious or mutually understood at the time of your visit.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any breach of your legal rights

Your Responsibility to Us

You are responsible for any injury, loss, or damage resulting from your actions or negligence. We are not responsible where we are not at fault.

You must take reasonable steps to ensure your own safety and that of others. This includes:

• Acting responsibly and with due care
• Following our instructions and safety procedures
• Reporting incidents or concerns promptly to staff

Prohibited Conduct

You may not collect or record any information during your visit for competitive purposes without prior written consent.
“Competitive purposes” include:

• Use in a competing business
• Enforcement or development of intellectual property

SPYSCAPE is not responsible for any injury, loss, damage, or death occurring while traveling to or from our venues. We accept no liability for claims arising from such circumstances.

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Our Right to Make Changes

We may alter opening hours or close parts of the experience—including exhibits, retail areas, or cafés—due to weather, private events, or other unforeseen circumstances.
Where possible, we will seek to accommodate affected ticket holders.

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Filming and Photography by Us

Your visit may be filmed, photographed, or otherwise recorded. By entering, you grant us and our designees the irrevocable right to use your image, likeness, voice, or other identifying features in any media (now known or later developed), for promotional purposes, without further approval or compensation.

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Filming and Photography by You

Non-flash photography is permitted unless otherwise indicated. Please follow posted signs and staff instructions.
Commercial photography, filming, and audio recording are prohibited without prior written permission.

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