Privacy

Privacy Policy

Privacy Policy
Effective: June 2025

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This Privacy Policy (together with our Terms of Visit and any venue-specific privacy notices) explains how Cipher Corp Management Ltd and its affiliates ("we", "us", or "our") collect, use, and protect your personal information across our websites, products, venues, and services—including www.spyscape.com and www.spygames.com (the "Sites").

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By using our Sites or visiting our venues, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Sites, attend our venues, or provide your information.

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This Privacy Policy is designed to align with the principles and requirements of applicable privacy laws, including those in the United Kingdom, the European Union, and the United States where relevant.

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We aim to implement reasonable measures to ensure your data is handled in a manner consistent with the applicable legal obligations in the regions where we operate or where you access our services.

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1. Who We Are

The Sites are owned and operated by Cipher Corp Management Ltd, a company registered in England and Wales under company number 10001328, with a registered office at:
1 Chapel Street, Warwick, United Kingdom, CV34 4HL.

We operate the SPYSCAPE and SPYGAMES brands, experiences, venues, and digital services globally. We are registered with the UK Information Commissioner’s Office under registration number ZA201368.

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2. What Information We Collect

We may collect and process many types of personal data, including but not limited to:

a. Information you provide directly

  • Name, contact details, and booking information
  • Account and forum registration details
  • Payment and purchase history
  • Feedback, survey responses, and customer service interactions
  • Social media identifiers if you log in using third-party platforms

b. Information we collect automatically

  • IP address, browser type, device data
  • Site usage and clickstream data
  • Cookies and similar tracking technologies (see Section 3)

c. Information collected during venue visits

  • CCTV footage
  • Booking, check-in, or waiver data
  • Participation data from interactive experiences
  • Photographs or video captured for promotional use
  • Wi-Fi or device data if you connect to our guest network
  • Health, allergy, or access needs

3. Cookies and Tracking

We use cookies to:

  • Enhance website functionality
  • Analyze engagement and performance
  • Support marketing and personalization

You may configure your browser to reject cookies. Blocking cookies may impair site functionality. Third-party services (e.g., social media plugins, analytics) may also use cookies outside of our control.

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4. How We Use Your Data

We use your personal information to:

  • Provide services, products, and venue access
  • Process orders and manage payments
  • Respond to inquiries and customer support requests
  • Improve our Sites, venues, and user experience
  • Conduct research and analytics
  • Send marketing and promotional communications (where permitted)
  • Ensure safety, compliance, and fraud prevention

We process your personal data where we have a lawful basis to do so under UK GDPR, such as your consent, performance of a contract, legal obligation, or our legitimate interests.

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Use of Imagery for Promotional Purposes

When you visit a SPYSCAPE or SPYGAMES venue, you may be photographed or recorded. In accordance with our Terms of Visit, entry to the venue is considered implied consent for the use of your image, voice, or likeness in promotional content across any media formats. We use such imagery to promote our venues and experiences, in line with our legitimate interests and visitor expectations. If you do not wish to appear in promotional materials, please let a member of our team know during your visit.

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5. Marketing Communications

If you have interacted with us previously, we may send you relevant information about similar products or experiences. You can opt out at any time via the unsubscribe link or by contacting us.

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6. Sharing Your Information

We value your privacy and treat your personal data with care. We do not sell your personal data to third parties. We only share your information where necessary to deliver our services, improve your experience, or comply with legal obligations.

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7. International Transfers

Your data may be transferred and stored outside the UK/EEA, including in the United States. We use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your rights. By submitting your data, you consent to these transfers.

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8. Data Security

We use technical and operational measures to safeguard your data. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

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9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you
  • Request correction, deletion, or restriction of processing
  • Object to processing or request data portability
  • Withdraw consent for marketing at any time

To exercise these rights, contact us at support@spyscape.com.

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10. Third-Party Links

Our Sites may include links to third-party websites or platforms. We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

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11. Changes to This Policy

We may update this Privacy Policy periodically. The "Effective" date at the top reflects the latest version. Continued use of our Sites or venues implies acceptance of these updates.

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12. Contacting Us

If you have questions or wish to exercise your rights, contact: support@spyscape.com

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13. Jurisdiction

This Privacy Policy is governed by the laws of England and Wales and is written in English. Where required by local laws, we will respect additional rights and obligations.

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