Assistant Manager, Operations

A Role With Purpose
SPYSCAPE is a totally new kind of edutainment and media company. We aim to educate and entertain people as we inspire them to see the world and their own potential more clearly. Find out more here.


We are looking for a proactive, motivated individual to help lead our Visitor Services team.  You’ll be responsible for the front line operations including ticketing, retail, cafe services, security, and overall customer service.  You’ll play a key role in training staff and making sure we deliver a five star experience to every customer, every time.


What would interest us?

  • A passion for customer service and a dedication to excellence
  • 2-3 years of customer service experience and at least 2 years of management experience
  • 2+ of retail/sales experience, preferably in a supervisory position
  • Demonstrated ability to motivate a team and hit targets
  • Strong communication skills ability to interpret and deliver basic reports
  • Knowledge of ticketing, CRM, and POS systems
  • Ability to think quickly on your feet and be a proactive problem solver


What will resonate with you:

  • Leading and molding a team at a new, high-end Manhattan attraction
  • A start-up environment with plenty of opportunity to make an impact
  • Devotion to a five-star, white-glove visitor experience

Location
Midtown Manhattan

Start Date
Immediate

To Apply
Please send a cover letter, resume and salary expectations to CareersNY@spyscape.com. Please reference the job title in the subject line. You can read the full job description here.

SPYSCAPE is an Equal Opportunity Employer.

We are currently seeking exceptional candidates ...Think you've got what it takes?