‍Visitor Services Associates

Working At SPYSCAPE

The global HQ of secrets and skills, SPYSCAPE is a totally new kind of company with a mission to inspire ordinary people to do extraordinary things. 

SPYSCAPE uses world class stories and experiences to help you see the world and your own potential more clearly. SPYSCAPE partners with top brands and talents to create exciting and innovative products and experiences which serve our mission.

In the physical world, SPYSCAPE HQ in New York City is the number one ranked new museum & experience on Google and TripAdvisor. It features seven core experiential zones, plus a huge temporary space that currently features the first ever James Bond exhibition in the USA.

In the digital world: our SPYCRAFT content includes authentic online spy skills assessments designed by a former Head of Training at British Intelligence, plus related articles, puzzles and videos; our True Spies podcasts (with hosts Hayley Atwell and Vanessa Kirby) provide unique insights into the world of espionage; 
Our SPYFLIX film festival and SPYCON live events platform, plus numerous other exciting new initiatives, will launch in the coming months.

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The Role

The Visitor Services Associate is responsible for two critical roles that help provide our visitors with an unforgettable experience at SPYSCAPE. First, ensuring an enjoyable, educational, and safe visit for all our guests. Second, promoting SPYSCAPE as a whole including special events and exhibitions. 

This is a unique and exciting opportunity to be part of an emerging global brand.  The ideal candidate will be willing to dive into a very dynamic working environment, taking on a variety of tasks wherever needed. Working in the heart of New York City, you will interact with people from around the world!

This role is based in midtown Manhattan and reports to the Visitor Services Manager, with daily supervision by Assistant Managers. 

Note: All Visitor Services Associates are contracted through Forrest Solutions.

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Responsibilities

• Provide the highest  level of customer service to all visitors
• Consistently present an eager, friendly, service-oriented demeanor
• Ensure visitors  are well informed on all SPYSCAPE experiences
• Operate POS ticketing systems
• Maintain an accurate cash register throughout the day and successfully reconcile all on-site payments
• Acts as an ambassador for SPYSCAPE at all times
• Assist guests with entry and orientation to facility
• Maintain a thorough knowledge of exhibition content
• Contribute to opening and closing of all public spaces
• Facilitate the exploration of exhibits, and engage guests in conversations about exhibit content
• Manage the operation of specific exhibits including queuing and crowd control
• Monitor condition and safety of public spaces, paying particular attention to the needs of visitors
• Ensure the high-quality presentation of public spaces: testing exhibits for functionality, ensuring appropriate appearance of assigned areas, monitoring cleanliness in corridors, etc.
• Assist guests with emergency situations, as directed
• Contribute to the execution of special activities and programs, including setup and breakdown
• Respond appropriately to guests with special needs
• Participate in delivery of off-site experiences as needed
• Represent and promote the brand via events e.g. street marketing
• Other duties and responsibilities as assigned

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Bring Your Passion And Expertise:

• Extensive professional customer service experience
• Knowledge of ticketing, CRM or POS systems preferred
• Experience working in a fast-paced work environment
• Ability to work a variable schedule, including holidays and weekends
• Ability to interact well with a wide range of people and personalities of all levels within and outside SPYSCAPE
• Ability to lift 30 lbs
• Ability to be on your feet for long stretches of time

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The Right Candidate:

• Detail-oriented
• Excellent communication skills
• Loves working with others
• Able to resolve conflict effectively
• Flexible – willing to adapt to different working styles

Terms and Conditions Competitive salary based on experience

Location New York, NY

Start Date Immediate

Application Instructions  For consideration, please send a cover letter, resume and salary requirements to clowe@forrestsolutions.com. Please reference the job title in the subject line.

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SPYSCAPE is an Equal Opportunity Employer.